Frequently Asked Questions
I don’t have a Pay Pal account can I pay by
Yes. Paypal is the online payment gateway,
you can pay via visa or credit card please see Postage and Returns for step by
step guide for paying with a card
Where is my stuff?
Once received your order is printed and packaged up ready to send this takes between 1 - 3 working days.
We are based in England all orders are posted out via royal mail; In the UK, we use 1st Class Service only this takes between 1 - 3 days for delivery For all international destinations, we use Priority Parcels Service only this takes between 5 and 25 working days.
So, if you have not received your order after the estimated time (6 working
days UK and 28 working days for International) please first check with the
local sorting office as often it is waiting for you there but the delivery
person has forgotten to leave a card. Also if your postman leaves packages with
your neighbor or other members of your household please also check with them.
Packages are not usually lost but can be slightly delayed so your
patience with this is appreciated. If you have not been able to locate your
heidifeathers order please email us and we will help.
What’s my tracking number?
If you would like or need tracking please make sure this is purchased at
checkout, if not your item will be sent without tracking.
We will then email you your
tracking number, tracking is via Royal Mail Track Your Item
How much is shipping?
UK postage costs between £1.20 -
International postage costs between £4 - £7 standard
International signed for / tracked is an extra
service available at checkout for a further £6.
We only ship order to South America via a signed or
Which Needle should I choose?
Please see our information page on felting needle.
Can I return an item I am
not happy with?
You are welcome to return any item you are not happy with within 30 days of receipt, please return it in the original condition. Please let us know you are returning it and include your order number and full name.
Do you sell wholesale / Can I get a discount if I buy in bulk?
We sell some items in bulk here,
if the items you would like are not listed please contact us.